Suspended account

I had a VAF account that was paid for via a special arrangement. <br> The consultant advised me taht my UCOUNT status will be reinstated once my account is settle in full and some of my point will/might be back dated. <br> <br> I have been charged monthly service fee meanwhile there wasd a block/suspension posed onto my profile. I have since settle the account in FULL - June 2015. But my account has never been reisnated and fees are charged still. The Ucount coinsultant are rude to make a follow-up to sort my account. This is now an expense to me on getting this sorted. <br> <br> Maybe its a simple communication to show how disrespectful Standard bank can be to client and they do not value any of our business with!