MR
Mulalo R

1 reviews | Active since Jul 2015

05 Oct 2015, 13:20

SUSPECTED *****

I called in last week Monday and again Tuesday notifying standard bank that I no longer receive sms on my notify me. I made the consultant aware that im no longer comfortable trading as I always have to check my statement every minute.<br> Convenient enough the consultant was rude, she blamed my phone which is receiving notify me from other Banks. We had an argument and then she hang-up on me. On 02-10-2015 I noticed a withdrawal from a 'NEDCOR ATM' from my money market account which is only available internally on standard bank network according to my knowledge. What suprising is that the withdrawal took place at 19h02 and I was in a meeting at that time. Could this be a convenient set-up? This seem *****<br> To me.

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Replies (1)
Standard Bank
Standard Bank's reply06 Oct 2015, 09:25
Official
Hello Mukonazwothe,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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