MP
Michael P
1 reviews | Active since Feb 2011
20 Apr 2020, 16:37
Suspect encryption certificate
Any one out there using Standard Banks internet platform be careful.It appears to me that Standard Bank does not have a valid SSL encryption certificate .The certificate which appears on the Banks web page is issued to cloudflare not Standard Bank. I have been trying to get an answer for over a week but it appears that the safety of customers banking is not important to Standard Bank.
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Replies (3)0
Replies (3)
Standard Bank's replyOfficial
20 Apr 2020, 22:31Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address: - Email: *** We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regardsThoko KubhekaComplaint Resolution Centre
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*** (fax)
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*** (fax)
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Best regards,
Standard Bank's reply20 Apr 2020, 22:31
Official
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address: - Email: *** We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regardsThoko KubhekaComplaint Resolution Centre
***
*** (fax)
***
***
*** (fax)
***
Best regards,
MP
Michael P's updateReviewer Update
21 Apr 2020, 15:14I was asked to supply various information to allow for the matter to be escalated. Did this first thing this morning per e mail to the address supp****. As of now no acknowledgement and no information regarding the suspect SSL certificate has been forthcoming. It makes one think does the Standard bank have a problem which they do not want to become public knowledge. My next step now to approach the press and let them dig around for answers. ALUTA CONTINUA (The struggle is real)
MP
Michael P's update21 Apr 2020, 15:14
Reviewer Update
I was asked to supply various information to allow for the matter to be escalated. Did this first thing this morning per e mail to the address supp****. As of now no acknowledgement and no information regarding the suspect SSL certificate has been forthcoming. It makes one think does the Standard bank have a problem which they do not want to become public knowledge. My next step now to approach the press and let them dig around for answers. ALUTA CONTINUA (The struggle is real)
Standard Bank's replyOfficial
29 Apr 2020, 12:12Dear Michael
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and responded.
Kind regards
Complaint Resolution Centre
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***
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and responded.
Kind regards
Complaint Resolution Centre
***
***
Best regards,
Standard Bank's reply29 Apr 2020, 12:12
Official
Dear Michael
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and responded.
Kind regards
Complaint Resolution Centre
***
***
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and responded.
Kind regards
Complaint Resolution Centre
***
***
Best regards,