Surprisingly terrible Private Banking experience with Standard Bank

SBSA quietly migrated me to private client. Boy has the service been TERRIBLE since. It is worse than before I became a private client and this is baffling. Private client banking means bankers meeting with clients. Instead the banker blue ticks the client. Does SBSA offer private banking or is it just ripping us off?

1. A private banker contacts me directly to introduce themselves. Yet when I need to sort out a DSV induced card issue, she doesn't respond. SBSA advertises on the Gautrain buses that we have access to bankers 24/7. I dont have that 24/7 access clearly. So I must talk to the ASA after this review.

2. The Sanridge branch of SBSA is terrible. After gym I had to spend over 1 hour to collect a simple ****ing card. I got to the branch around 12 pm and the host queued me in the system. I told the host that I am here to collect and she asked if I got the SMS and I confirmed that I did. Little did I know she would just put me there to just chill for nothing, wasting my billable time. I left at 13:30. Mind you all the other guys that she signed up AFTER me got their cars before me and left. I was the last mother****er left in the branch looking like a punk in gym clothes. I want an explanation from SBSA. It is like she decided she doesnt like me and she will make me wait until the doors close just to annoy me. This is how SBSA treats private clients. I would like to know why I got treated like ****.

I propose that SBSA not only accounts for this garbage service but also reimburse me for my lost billable hours by opening an AutoShareTrading account and deposit funds equivalent to 1 hour of wasted time. And open a UCount rewards account for me that can interact with AutoShareTrading so I can transfer rewards into the trading account.