1 reviews | Active since Mar 2015
Surplus Funds in Access Bond not available
I have an access bond facility with Standard Bank for 2 years now. I never had any issues with retrieving my surplus funds in my access bond, until about a month ago.
At the time of the Debit Order, Standard Bank also takes my available surplus funds. Which means, I do not have access to this money for up to 10 days (as I was told by the Call Centre agent and in-branch assistants). Upon informing them that this is the first time it happened to me, they explained that this always happened (which is not true, because whichever additional funds I put in, I always had access to after the Debit Order run).
This was never explained to me before and I find that this is truly unfair for making my access funds unavailable, especially when I needed it.
Dear ali
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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Dear ali
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***