Surplus Fund Enq

I have had a very unpleasant experience with Standard Bank on information i had enq dating back to 1970.

i had been transferred to more that 5 departments in one sitting. the telephone ettiquette of the call center staff (across the board, since i practically went through every department) is uncouth and very very very unprofessional. This would be from the reception desk all the way to the call centre hub.

There was no attempt in wanting to assist or at least try to assist, further to this all questions asked in is dismissed with "im not sure" or "i dont know - please hold" and transferred onto someone who knew much less than the other! its been a week or reaching out and still no one came back to me.

It is incredibly frustrating and this coming from a leading banking institution and and to have individuals that are exposed to consumers with various queries is not very comforting and creates bigger frustrations.

i personally do not bank with Standard bank, but after this week of wrestling with Standard Bank, i confirm that i am not missing anything and would not refer them to anyone who so wishes to find an alternate banking institution. i shudder at the thought of investing my time and money where noone knows or wants to know how the institute functions.