Surname change on bank statement

So,Standard Bank puts me on Prestige,increases my charges,as per new package - but gives the worst service ever!!one of their consultants changed my profile and in the process,my statementes are in my ****en surname (but titlestayed MRS)..have to explain at branch,as my I D is obviously in marriage surname .I have sent emails and emails to them,they don't even bother to reply anymore.Head office has sent emails on my behalf,but nothing..I was told I was moving to a better package,HAAA!joke is on me.they just wanted to charge me more for bank charges. I've just spent 34.40 minutes onthe line with a Sulaiman from HO,and I told him I have to hang up cos this call is costing me.I am so upset with them..What gets to me is that the only way I can get a response,is by coming to HelloPeter.what about the poor people out there who are not able to use this platform?