Superwoman Sharon!

All banks provide you with staff to help out if needed..... but we've NEVER had a staff member like Sharon [Menlyn Square] who actually walked the 2.5 weeks with us! This had to do with the online application for a passport and the system would not comply if I press 'submit' Sharon met with us at the bank, MANY phone calls and w/apps followed. She also phoned the bank's IT specialists who got in contact with us, trying to find what the problem was. She always followed up with us every day, suggesting more ways we might try to solve the problem. And after two-and-a-half weeks [2 hrs each day!] we're sorted, passport ordered. We've met Sharon at the Centurion branch in 2019 when she also assisted with online application due to a hiccup in the system. The best part is: it's not her job description!! What a lady..... so very efficient and helpful. 'Service' for us has a new meaning. She's in a class of her own.