Supervisor dropping call

This is my second complaint now for Standard Bank. The first one has still not been resolved, nor did I get any feedback other than the standard e-mail that gets sent.<br> <br> I called again today was on the phone for a hour, the Supervisor that I dealt with was Faraz, could not give his surname due to his rights, that's what he told me. I am still so sick of the service I received and the inconsistency in the different departments and the wrong information provided everytime. Every person I speak to is adamant that their information is correct. <br> <br> I requested my call recordings and Faraz advised that the recordings is for Standard Banks use only. I asked him how it would go about to get the recording he advised that his manager needs to retrieve it then they listen to the calls. I asked who the manager is he advised that it's Pumzile, I asked to speak to her was placed on hold for over 5min and I'm calling from my cell phone. When Faraz returned he advised that Pumzile is not in the building, this was at 10:30am. I asked to speak to another manager no manager on the floor or in the building. Call dropped on me again, it was dropped by Lerato in complaints as well. No call back no respons