Superb service from Bongani from the Std Bank Head Office

So I lost my insured pocket router which I got from one of Telkom's re-sellers. I struggled to get the name of the company that debits my account for insurance every month and Telkom was of no help as they informed me that I only have my SIM card with them and they did not even bother to try and find the company that resold me their product. After countless of calls through to Standard Bank to try and get someone to investigate for me the company name that debits my account every month with my airtime cutting even before I get someone to assist me I finally got through to an angel called Bongani. Bongani went over and beyond in trying to assist me, mind you the only thing we had was a debit order reference number that changed almost every month and no clear name. My airtime cut our call before he could go any further and I was so frustrated as he sounded as if he genuinely wanted to help me unlike the other consultants I got through to. Lo and behold Bongani called me back :) He even made a 3 way call to Telkom to try and see if they can't do anything and as always no one could give a clear answer from Telkom. After a while on the line with nothing looking up he said he would do further investigations and promises to get back to me within the same day. I was at the edge of giving up when after an hour or so he called back with great news - He had found the insurance company and had them on the line for me to speak to them and I was finally able to put my claim through. Thank you so so much Bongani for being a star, for your patience, for your willingness to go over and beyond to assist and for you dedication. I do hope that your great work does not go unnoticed. Thank you for re awakening my trust in Standard Bank. My only mistake was not getting your surname. I hope this message gets to you and may you be blessed. Thank you