ML
Mdu L

1 reviews | Active since Jun 2017

23 Jun 2017, 08:05

Superb Client Service by Lenny Naidoo - A Living Example for All Bankers

<p>After my very dissatisfactory service by FNB over a simple KYC process, the timing from Standard Bank's Private Banking in Claremont, Cape Town couldn't have been better. I got a call from one very professional lad by the name of Lenny Naidoo - because I recently got a bond with Standard Bank, so he was luring me to come over. We had a number of chats, eventually a meeting over coffee and more chats. He was extremely awesome I even felt compelled to join his bank. It's been just over 4 weeks now since we had about first initial chat, and Lenny has always gone the extra mile - this is what I call customer service. He has made me feel like I am Standard Bank's only client. </p> <p> </p> <p>I give credit where it's due, so to Standard Bank, Lenny Naidoo is a keeper! He has redefined what private banking service is to both my wife and I. We need more Lenny's in the service industry in general. </p> <p> </p> <p>#TeamLenny #StandardBankPrivateBanking #ExtremelyHappyClient</p> <p> </p> <p>/Mdu</p>

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Replies (1)
Standard Bank
Standard Bank's reply26 Jun 2017, 10:15
Official

Dear Mdu Lokotfwako

Thank you for your posting.

It is always pleasing to receive such complimentary remarks regarding the excellent service provided, your positive feedback is appreciated.

We are delighted to hear of your wonderful experience with Lenny Naidoo and management will be made aware of the awesome customer service.

Kind regards

Complaint Resolution Centre
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