1 reviews | Active since Nov 2011
Super worse Bank
Today Standard bank now more than ever convinced me to never ever use them again. Years ago I had a Standard Bank account, their banking fees was ridiculous and I have to wait 2 days for my salary to appear. That is why I opened my Capitec Account and it is now 10 yrs and Capitec is still my number 1 bank. I don't why I thought I could bank with Standard bank but none the less I gave them another change last year, I opened up tow savings accounts, later I needed to use the money from my one savings account they advised me to open an account so I can transfer the money from the savings account into this new account. my internet banking was activated. I thought I was sorted, only to find out today that this account was cancelled, wow who cancels accounts without notify people? last week Wednesday I thought let me start using my Standard Bank account I didn't use it for this year. I transferred the balance of my salary into Standard bank from my Capitec account via internet banking. Gosh over the long weekend I didn't have money you have to wait 2 - 3 days for Standard bank to do who knows what...Tuesday I check Standard bank no money I check my Capitec no money, all my account details 100% correct because i have transferred money from Capitec to Standard bank, I did not send money to any other account, I call Standard bank the lady tells me i must wait 2 - 3 working days, I ask her do you work on a Saturday? she says yes, I said well isn't that a working day, this lady didn't even bother asking my account details to check my query, this morning again I check Standard bank no money now I am fuming... I call Standard bank again, they don't take my account details to verify what might be the problem, the lady told me to check with my bank. My bank says the money was transferred successfully on the 12th June 2019 @ 9.21am. This even reflects when I check my bank statements. My Bank logged my query and promised to get back to me to check what happened to the money, I called standard bank athis time the guy actually ask my account details after I explained what the problem is he put me on hold after 5 mins he come back to me to say my Standard Bank account is cancelled, I asked him who authorized this? he could not answer me and told me to go into the bank itself, I asked him what is the purpose of calling in cz people like me do not have the luxury of walking into a bank whenever, I asked him is the actual bank's computer system different for the call centre? he said because the actual banks opens accounts only they can close it, So I asked him so you telling me the actual bank closed my account? I called my bank Capitec and the professional lady calmed me down and she said I must got into Standard bank and ask them if my account is closed or disposed, if the account is disposed then it means my money is on their systems but only they can release it, If the account is closed then the money would have gone back into my Capitec account, but it is now a week and my money is in neither Standard Bank or Capitec and none of them can explain why....I am super angry with Standard bank for lake of communication, not once did they inform me my account is closed, I am still able to log on their internet banking but you would think that they would then message you to ask if you still want to use the account or closed it, no nothing from them. Here I go and transfer money and I am so super inconvenienced because it will take my bank 3 - 7 working days to solve this problem...had I known that my Standard Bank account is closed, I would have used my ABSA account. super vrot service, the rest of banking world you receive your money almost immediately no Standard bank you wait 2 - 3 days why this waiting period is BS!!!!then they don't even have the audacity to notify you when your account is cancelled every other bank does this, my ABSA account was inactive for years but they did not close it only stupid Standard Bank....what must I do now for the next 3 - 7 days ? who is going to give me travelling money, buys basic necessities? I don't have anybody to borrow money from, my bank must wait for Standard bank to reply.....I will never ever use Standard Bank you are officially the vrottes bank ever.... and I am coming to closed all accounts with you!!!!!!!!!!!!!!!
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Thank you for posting a comment.
One of our consultants will be in contact with you as soon as possible.
Regards,
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to our telephonic conversations and can confirm that this matter has been attended to.
Kind regards
Praveen Munickum
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to our telephonic conversations and can confirm that this matter has been attended to.
Kind regards
Praveen Munickum
Complaint Resolution Centre
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