WK
Wynand K

1 reviews | Active since Mar 2011

30 Mar 2020, 10:52

Super Bad

Standard Bank does not even deserve a star. The last week in dealing with them is been super fustrating and beyond bad service. They took off a debit order 3 times for one loan. When I phoned in and enquire why they did not tell way just said they will pass a refund and that it will take 2 days for the money to refelct. Since then the money is still not been paid back to my account causing other debit order not to go off. My account is now overdrawn with more then R100 where I am being charged interest on. In the times we are facing at the moment I would have expected more from Standard Bank. This is really a bad image for the bank. Show you that they are making so much money that they do not even care about their customers anymore. Now they forst need to complete an investigation before they will sit and decide if they will pay back my money.

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Replies (3)
Standard Bank
Standard Bank's reply30 Mar 2020, 13:41
Official
Hello Wynand

Thank you for posting your comments. 

Your matter was escalated accordingly. We will revert to you as soon as possible. 

Kind regards
Complaint Resolution Centre 
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WK
Wynand K's update31 Mar 2020, 13:56
Reviewer Update
I still did not have any correspondence from any souls in Standard Bank and my money has still not been paid back into my account. You have left me with no other option to lodge a formal complaint with the Consumers Protection agency and also the banking Ombudsman. Please advise what is required of me to close my account with you? I have already spoken to Absa regarding my loans in we are in the process in them taking it over. This is really shockingly bad service from Standard Bank and is sure that they are no longer interested in their customers.
Standard Bank
Standard Bank's reply06 Apr 2020, 15:26
Official
Dear Wynand

Thank you once again for posting your comments.

I refer to our telephonic conversation and can confirm that this matter has been attended to.

Kind regards

Johanna Kele
Complaint Resolution Centre
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