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Opelo T
1 reviews | Active since Jul 2021
29 Jul 2021, 14:10
Suffering for a mistake Standard bank made and isnt rectifying
I am in absolute disbelief at the level of service and how clueless your staff is with assisting customers. Ive spoken to Nokulunga from Transactional banking. Precious from transactions. Nicholas from transactional lending. Julia from Admin. Tshepo from Personal lending. And somewhere somehow the ball always drops somewhere and im left in the dark with no joy. Ive been falsely advised. Taken from department to department onlynto hear "no you're in the wronf department" ive spent R300 airtime rectifying a mistake YOU. STANDARD BANK MADE. WHICH HAS AFFECTED IMMENSELY!!!!!!!!!!! I HAVE TO KEEP FOLLOWING UP. FIXING A MESS YOU MADE. AND NOBODY RETURNS TO FOLLOW UP.STILL NO JOY. WORST SERVICE.
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Replies (2)
Standard Bank's replyOfficial
29 Jul 2021, 21:51 Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax) ***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax) ***
Standard Bank's reply29 Jul 2021, 21:51
Official
Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax) ***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax) ***
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Opelo T's updateReviewer Update
02 Aug 2021, 14:58You claim this to be a matter of urgency however I have not been contacted at all by you guys. None of my emails have been responded to even though you continue to share email addresses with me. Never mind that your responses are computed and responses are templates. This is absurd.
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Opelo T's update02 Aug 2021, 14:58
Reviewer Update
You claim this to be a matter of urgency however I have not been contacted at all by you guys. None of my emails have been responded to even though you continue to share email addresses with me. Never mind that your responses are computed and responses are templates. This is absurd.