Suffering because of the incompetence of the staff

i opened a cheque account with Standard Bank in September 2013 and i had to collect my card at the Randburg branch, i went to the branch to collect my card only to find that my name was captured as my surname, i told them it was captured wrongly and i was advised that i would have to change it and it will take about 7 days for me to get the card i then collected my card at Maponya and i went to the bank recently t get a loan and to my surprise my name is still captured as my surname on the system meaning they only changed the card and not the whole profile i'm very disappointed in standard bank because now i have to suffer for their mistakes and when i went to clearwater mall last thursday and asked them to change it i was told i must wait for 5 days and there's nothing they can do. this is really disappointing and disgusting that we are being treated like this as staff members what more about outsiders. i want this sorted out so that i can go on with my life. this was a problem i had 2 years ago and im still on it