lL
lebogang L

1 reviews | Active since May 2016

18 Jul 2016, 10:27

Sucks

<p>On the 2nd of July 2016 i app**** for a credit card at Standard Bank Dobsonville branch and the lady who was helping me with the application told me that she will call me on thursday once they are done with my appliction. I waited for the whole week and heard rom no one, last week Monday i called the call centre and they told her that my application was not showing on their records but they can that it was approved but no application for the card was send, they asjed me who i was talking to and they put me through to her. she told me that the matter was escallated to the It department to find out what happened with my application. I app**** for R10.000 credit card and my monthly payment was going to be R300.00 per month. I've never had it easy with Standard bank though i am their loyal client. The last time i had a problem with them debiting the wrong account and now they can't find my Application. I signed everything every document but to my surprise this is the respond i get from their call centre and their consultant.</p> <p> </p> <p>Please help</p>

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Replies (3)
Standard Bank
Standard Bank's reply18 Jul 2016, 11:36
Official

Good day Lebogang Lekwape

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply21 Jul 2016, 05:27
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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**********

lL
lebogang L's update25 Jul 2016, 14:35
Reviewer Update

Thank you Standard Bank for resolving my query. Thanks to all the staff who made it possible for my query to be resolve. The new business, resolution team and everybody.

To Mudau Mosiiwa big ups to you girl for running with this query until solved, really appreciated.

Thanks Everyone

Much Appreciated!