Sucking service for a prestige Standard Banker in Ballito

<p>Mid August 2016 i paid Standard Bank Ballito branch a visit to apply for an overdraft. I was assisted by a lady whom i later learnt is the manager, I was awarded the overdraft. Two weeks later i required my bank branch code to register for SARS E-Filling, when i punched in my Standard Bank Prospecton Branch code- the system kicked me out stating incorrect information provided so i eventually resorted to calling the Stanadard Bank Customer service line. I got the shock of my life when i was told i was NOW a Ballito Branch customer. This reminded me that actually when i log onto my Standard Bank App, it no longer says Bank account type: ELLITE but now says bank account type: Prestige Plus. The consultant on the phone confirmed that indeed i am on prestige this was again confirmed to me end of the month when i a saw a deduction of R179 for prestige service fees. This means i was upgraded to Prestige without consent as a result 3 months later i have NOT recieved the standard bank pestigue platnum card till this day.</p> <p>Last week Thursday i decided to go back to Ballito Standard bank to clear this matter. I arrived 11am and i waited for the prestige banker to assist me untill 14:15 only then was i told she works on appointments. My question was, HOW WOULD I HAVE MADE AN APPOINTMENT WITH HER WHEN I DIDNT EVEN KNOW SHE WAS MY BANKER. Eventually i asked for the manager and that is when the same lady who signed me for my overdraft showed up. I spoke to her and she took my details and promised to forward them to Lavisa Somzana who is my prestigue banker and she will get back to me by end of business. Today is Tuesday and i still havent recived a call from Standard Bank.</p> <p>IS THE SERVICE A PRESTIGE CUSTOMER IS SUPPOSE TO RECIVE? , BECAUSE IF IT IS, STANDARD BANK PLEASE DOWNGRADE ME BACK TO ELLITE.</p> <p> </p>