Such poor service you cannot even close your accounts

Due to poor service, I am changing banks, now I am receiving poor service to close my accounts as well. This is the correspondence with PRESTIGE bankers to close my credit card 14 June (me)Please close my credit card 14 June (STD) Ask for security questions 14 June (me) send the responses 14 June (STD) state that some transactions are still not cleared, referring to a refund/credit that was done end of May already 16 June (me) asking when they are going to clear the transaction no response 17 June (me) asking again no response 22 June (me) asking them to close the credit card again 22 June (STD bank) Good day Thank you for the email. Kindly be advised that card is not closed. Kindly be advised that you need to speak to our credit life insurance department directly in order to cancel the policy. Their contact details are as follows: Telephone number: ***E-mail address: *** Kind regards Betty Mlambo

I DO NOT want to cancel a policy, I want to close my credit card.