KM
Khayakazi M
1 reviews | Active since Jul 2019
24 Nov 2021, 10:38
Such incompetence from this bank
I am completely shattered by the bank's incompetence. The bank blocked my account over a R200 transaction on suspicion of *****. Then they ***** department consulantants are completely useless and can't even assist with resolving the matter. I get told to send an email to the transactional ***** department which I did on Sunday and till today I have not received any feedback and my account is still blocked. This department doesn't even have a contact number which is unheard of. I don't understand how the bank expects me to function financially if I can't access my bank account. I am leaving this bank once this Matter is resolved because I simply cannot continue to support such incompetence.
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Replies (2)0
Replies (2)
Standard Bank's replyOfficial
24 Nov 2021, 13:03Dear Khayakazi M
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Standard Bank's reply24 Nov 2021, 13:03
Official
Dear Khayakazi M
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** ***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Standard Bank's replyOfficial
30 Nov 2021, 14:33Dear Khayakazi M
Thank you for allowing us the opportunity to look into your matter.
Your concerns were escalated to ***** Management and complaint resolved on the 27-11-2021.
Thank you for being a loyal customer.
Kind regards
Mbali Majozi
Customer Resolution Centre
Consumer & High Net Worth SA
Thank you for allowing us the opportunity to look into your matter.
Your concerns were escalated to ***** Management and complaint resolved on the 27-11-2021.
Thank you for being a loyal customer.
Kind regards
Mbali Majozi
Customer Resolution Centre
Consumer & High Net Worth SA
Standard Bank's reply30 Nov 2021, 14:33
Official
Dear Khayakazi M
Thank you for allowing us the opportunity to look into your matter.
Your concerns were escalated to ***** Management and complaint resolved on the 27-11-2021.
Thank you for being a loyal customer.
Kind regards
Mbali Majozi
Customer Resolution Centre
Consumer & High Net Worth SA
Thank you for allowing us the opportunity to look into your matter.
Your concerns were escalated to ***** Management and complaint resolved on the 27-11-2021.
Thank you for being a loyal customer.
Kind regards
Mbali Majozi
Customer Resolution Centre
Consumer & High Net Worth SA