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Nokukhanya N
1 reviews | Active since Mar 2014
07 Dec 2021, 10:25
Such incompetence
So money went into my account this morning, when I access the App I am told that my account has been stopped. So if my account has been stopped I am only told once money enters and not prior. There is no reason under the sun why my account will be stopped. Today is my deadline for my rent. I WANT MY MONEY....
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Replies (2)
Standard Bank's replyOfficial
07 Dec 2021, 14:52Dear Nokukhanya N
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
Standard Bank's reply07 Dec 2021, 14:52
Official
Dear Nokukhanya N
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
NN
Nokukhanya N's updateReviewer Update
08 Dec 2021, 11:55Reference Number ***
I spoke to Bathini yesterday
Spoke to Skhumbuzo Gumede this morning who advised me that CRC cannot help me
Then called again at 8am and spoke to Nadia Buys who asked me to drop and she will call me back. You are good at phoning and selling products but can't notify a client that the account has a problem and therefore will be closed
Money was paid into my account and no one wants to refund it. Why are you not assisting me? I have yet to receive a call and my query is yet to be resolved
I spoke to Bathini yesterday
Spoke to Skhumbuzo Gumede this morning who advised me that CRC cannot help me
Then called again at 8am and spoke to Nadia Buys who asked me to drop and she will call me back. You are good at phoning and selling products but can't notify a client that the account has a problem and therefore will be closed
Money was paid into my account and no one wants to refund it. Why are you not assisting me? I have yet to receive a call and my query is yet to be resolved
NN
Nokukhanya N's update08 Dec 2021, 11:55
Reviewer Update
Reference Number ***
I spoke to Bathini yesterday
Spoke to Skhumbuzo Gumede this morning who advised me that CRC cannot help me
Then called again at 8am and spoke to Nadia Buys who asked me to drop and she will call me back. You are good at phoning and selling products but can't notify a client that the account has a problem and therefore will be closed
Money was paid into my account and no one wants to refund it. Why are you not assisting me? I have yet to receive a call and my query is yet to be resolved
I spoke to Bathini yesterday
Spoke to Skhumbuzo Gumede this morning who advised me that CRC cannot help me
Then called again at 8am and spoke to Nadia Buys who asked me to drop and she will call me back. You are good at phoning and selling products but can't notify a client that the account has a problem and therefore will be closed
Money was paid into my account and no one wants to refund it. Why are you not assisting me? I have yet to receive a call and my query is yet to be resolved