Such a poor customer service. Clients are not esteemed

If I had known that i'd go through what I'm going through with Standard Bank policy, I would have never joined it. I lost my father in law on Sunday, did the claim on Tuesday at Thavhani mall as Monday was holiday. Was told I'll get the money within 48 hours, which Was supposed to be Wednesday and Thursday. I waited and the turn around time lapsed, went to the Tshakhuma branch on Friday bevause I haven't received the payout. I was told the claim will be processed on Friday and I can't take that since the 48Hrs has lapased. The consultant was just busy on calls and not communicating anything with me. I asked for the feedback and she told me the person who's supposed to do it is still busy, I asked for a Manager and ah told me that if I need a manager I need to go back to Thavhani or go to Plaza. I asked her to call the manager because I cant go to Thohoyandou when I'm at Tshakhuma. She just dismissed me without saying anything. What's the use of a funeral cover if I'm to get it after the funeral? I so wish I was hostile so I can cause chaos, but it is just not me! I honestly feel that Standard bank has failed me big time