SUCH A HASSLE FOR A SMALL REQUEST

It probably takes 3 minutes to go into a customers profile and email a VAF statement.<br> <br> I sent an email to [Email Removed] on the 12th requesting my quarterly statement and no response. The ***takes almost 4 minutes to be answered and then you go through 7 security questions and when you get one wrong, they don't help you. I sent an email to Susan as she had previously emailed me my settlement letter and she says sh can't help me I must email. I respond and advise that I have done that already and she gives me ***to call.<br> <br> Was it so hard for her to just action my request instead of sending me from pillar to post!!!! The way some people just go out of their way to be difficult.