Substandard Service delivery from Standard Bank

Standard Bank continues to deliver pathetic, substandard service, leaving my joint home loan three months in arrears and actively destroying both my and my partner's credit scores.Three months ago, I app**** for a simple one-month payment holiday. After waiting a month, I was told they could not assist with the payment holiday but that someone would contact me regarding debt consolidation instead. It has now been two months since that update, and despite a bank assessor coming to evaluate my home nearly two months ago, I have heard absolutely nothing.I have called in countless times to follow up. Every single time, the consultants show zero due diligence, refuse to look into the matter properly, and give the same robotic response that "someone will be in contact." Meanwhile, my bond remains unpaid because it was supposed to be included in this ghost debt consolidation process.At this stage, I want to completely cancel the debt consolidation request. I simply want Standard Bank to grant the original one-month payment holiday I asked for and help reverse the catastrophic, unfair damage this delay has caused to our respective credit profiles as joint home loan owners.