SubStandard Service Continues ... Incompetence Reigns

<p>Yesterday I posted a review regarding the poor service received from Standard Bank. I received a response within 24 hours of posting but unfortunately the documents that were re-issued STILL contain careless errors. It has now been 3 weeks, 6 escalation calls, 2 sets of re-issued documents (both containing further errors), 1 customer complaint, 2 hello peter reviews and the issue is still not resolved! These are standard, simple legal documents for a standard facilitly application. It is hard to believe so many careless errors can be made repeatedly. I have posted the series of events below for all to see. This level of poor service is beyond embarrassing for Standard Bank. If they cannot get such simple documentation correct how can we trust them with our funds?</p> <p> </p> <p> </p> <p>Series of events is as follows:</p> <p>9 May - Application Approved</p> <p> </p> <p>11 May - Attorneys Appointed and Documents issued by Standard Bank</p> <p> </p> <p>11 May - Escalation raised for request for Docuementation Corrections. ***</p> <p> </p> <p>19 May - Escalation raised due to non response on prior escalation. ***</p> <p> </p> <p>23 May - Documentes Re-Issued</p> <p> </p> <p>23 May - Escalation raised requesting documentation corrections due to FURTHER ERRORS. ***</p> <p><br />24 May - Escalation raised requesting status update on documentation corrections. ***</p> <p><br />24 May - Customer Complaint raised. Ref: ***</p> <p> </p> <p>25 May - Documents re-issued containing FURTHER ERRORS</p> <p> </p> <p>25 May - Escalation raised requesting correction of documentation AGAIN. ***</p> <p> </p> <p>26 May ???</p>