DP
Dalene P
1 reviews | Active since Mar 2021
27 Apr 2021, 16:07
SubStandard Bank just try to fob me off all the time, with no meaningful response to my issue
This is the second review I´m writing in a short time. I got the usual meaningless response which is sent to everyone and then Clint Peterson, Trainee Universal Banker, Customer Resolution Centre, Consumer & High Net Worth SA emailed me to find out what my issue is. I made a bit of slow progress with him, but now it has all petered out, with no further responses from him.
I have not received one response to the email address ***, to which I have sent many emails about the same issue.
Standard Bank´s customer service is not worth anything.
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Standard Bank's replyOfficial
28 Apr 2021, 00:20Hello Dalene
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply28 Apr 2021, 00:20
Official
Hello Dalene
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
*** (fax)
***
***