SubStandard Bank Ignores Security Issues - Again.

Since the middle of March I have been trying to get Standard Bank to activate SMS notifications of activity on my credit card, to no avail, I have phoned (waited for 11 minutes to speak to someone - twice), I've emailed my private banker who didn't bother to reply, I've emailed their general email address - no answer. I've contacted them on Facebook and on Twitter. They asked for my ID and cell number so I sent them. They said they'd contact me - that was on the 1st April. Still nothing!!!!! This is a vital security issue yet no one at the bank could give a damn. As soon as lock down is over I'm changing banks - I need to bank with people I trust and I don't trust SubStandard Bank.