1 reviews | Active since Jul 2009
SubStandard Bank Home Loans
App**** to their Home loans department for a 1-month payment holiday on 29 May or 10 business days ago. Have not been communicated with during this entire time besides the 4 enquiries I had initiated, only to be told that someone (Bongani Lamoula) will be in contact with me with feedback on the outcome of my request, which never happened. Apparently my application was terminated due to me not being contactable / failed attempts to contact me, which I am also disputing and want proof of said failed attempts to cross-reference against my call records.
I have escalated it to communicated escalation contacts 1&2, no response from escalation contact 1 (Dineo Kwele) & awaiting a response from escalation contact 2 - I have just emailed her as Dineo too failed to respond (laughable as an escalation contact).
I'm not even upset or disappointed as I have come to expect this level of service from SubStandrad Bank. I just want feedback (outcome) on my request, that's all.
We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
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We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
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