Substandard Bank

Late night on the 28th I was trying to do a transaction with no success. I continued trying to do so until about 1am the 29th only to get a message that my card details are invalid. I immediately called the call centre who advised that all they can see is a block on my account I should speak to the ***** department. I then called them and spoke to zanele till my airtime cut out and she was still not able to give me any info as she could not see anything on her side and she couldn’t care less to call me back and complete the call. I then got more airtime which is difficult at almost 2am and your account is blocked and called back again. This time speaking to Arif(who promised to call me back if my airtime cut out, still waiting for that call) he said there’s no alerts on their side but he sees a note that I need to take my ID and proof of residence to a branch. On Friday the 30th I went to the mamelodi crossing branch and after a few hours waiting to be helped it was my term and I was assisted by a lady named Alison. I was then informed that my account had been referred and that I will receive feedback within 2working days! PLEASE NOTE THAT I HAVE NOT RECEIVED ANY COMMUNICATION DURING THIS TIME. Now I log on only to find that my accounts has been closed my money is gone, it says transaction reversal, reversed where to only God and standard bank will know! I have not received and Sms, Call or email regarding any of it! Saying this is pathetic service would be an understatement. I want to know where my money has been reversed to, out of the driveway? Down the road? Where? Because its not in my account that I paid it over from. I used to speak highly of substandard bank but I will never make that mistake again