1 reviews | Active since Sept 2020
SubStandard Bank
I got retrenched a year ago (June 2020) I had a cheque account, credit card and loans with Standard Bank whom I banked with for over 20 years. I know we even contribute towards cover for retrenchment. I agree that SB covered me for 6 months and then another 6 months. However, they closed my credit card! There was no communication about it & I even had a balance owing to me. When I queried it, they said it's procedure as they freed the account. I informed that they did NOT free the account but paid for the 12 months & we even paid for cover for that! I was also advised to apply again for a credit card! What nonsense is that?I emailed to say I want the card re-instated but have received no feedback. If you closed my card without informing after 20 years of banking , why should I even bank with SB? Why should others?
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I received & sent communication from Colin Kriel on the 2nd July. Does it take 2 months for you to respond? Since then, your call centre has called me twice for payment of service for the credit cards? Do your departments work on different planets?
I received & sent communication from Colin Kriel on the 2nd July. Does it take 2 months for you to respond? Since then, your call centre has called me twice for payment of service for the credit cards? Do your departments work on different planets?