Substandard Bank

I have been trying to resolve two issues with Standard Bank, the first being that I am again not receiving OTP'S dispite more than an hour on calls to a helpline, and three visits to the local branch totalling in excess of 5 hours, most of which was time spent waiting for service. The second was to report *****, a call to the ***** hotline twice saw me transfered to internet banking department with a wait of in excess of 24 minutes before I gave up. (I Pay for these calls, they are Not free.) The total lack of service is astounding, the only two people who tried to help were at branch level, and all they can do is call the call centre just as you can. What service is that to problem solve. The end result is 2 weeks later I achieved nothing. Guess I will be trying another bank.