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Cedric J
1 reviews | Active since Jul 2009
18 Apr 2019, 14:38
subStandard Bank
I've tried contacting Standard Bank Home loans with regard to my consolidation against my home loan for 2 weeks already. I go through the same line of questioning and the same validation process over and over again, get put on hold only for the line to get cut. I've spent more than R200 airtime in trying to do so. Surely, if whichever agent was assisting me knew the line was cut, why do they never call back? Painstakingly pathetic customer service from Standard Bank yet again! I'd like for someone to contact me immediately with an update on my consolidation application against my home loan!
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Replies (5)
Standard Bank's replyOfficial
21 Apr 2019, 22:24 Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Sheriline Martin Complaint Resolution Centre
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Standard Bank's reply21 Apr 2019, 22:24
Official
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Sheriline Martin Complaint Resolution Centre
*** *** (fax)
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*** *** (fax)
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Cedric J's updateReviewer Update
24 Apr 2019, 08:30What a load of BS! I'm still awaiting a ###### call!
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Cedric J's update24 Apr 2019, 08:30
Reviewer Update
What a load of BS! I'm still awaiting a ###### call!
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Cedric J's updateReviewer Update
25 Apr 2019, 11:20I've tried again this morning to get hold of a Manager and got put on hold for 10 minutes and 8 minutes respectively, of which, both calls I had to terminate as they remained unanswered! This, even after asking for a Manager to be called and NOT to be put on hold while I wait. Please have a Manager contact me ASAP. I also want my interactions with the Contact Centre over the past 3 weeks scrutinised and feedback provided to me and I want to be compenstated for the money spent on airtime due to your agent's incompetence and lack of customer service s****s.
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Cedric J's update25 Apr 2019, 11:20
Reviewer Update
I've tried again this morning to get hold of a Manager and got put on hold for 10 minutes and 8 minutes respectively, of which, both calls I had to terminate as they remained unanswered! This, even after asking for a Manager to be called and NOT to be put on hold while I wait. Please have a Manager contact me ASAP. I also want my interactions with the Contact Centre over the past 3 weeks scrutinised and feedback provided to me and I want to be compenstated for the money spent on airtime due to your agent's incompetence and lack of customer service s****s.
CJ
Cedric J's updateReviewer Update
25 Apr 2019, 11:24Despite the uniform hogwash response received electronically on 21 April (now 25 April), one week later and I'm still awaiting feedback from a competent representative of Standard Bank.
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Cedric J's update25 Apr 2019, 11:24
Reviewer Update
Despite the uniform hogwash response received electronically on 21 April (now 25 April), one week later and I'm still awaiting feedback from a competent representative of Standard Bank.
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Cedric J's updateReviewer Update
09 Jul 2019, 14:25This issue is, believe it or not, still ongoing!
Can someone senior from Standard Bank please contact me to resolve this urgently!!!
The person I've been dealing with, Khumo Ramphaleng, does not answer emails, neither calls to his landline, which are the only 2 means to contact him.
Can someone senior from Standard Bank please contact me to resolve this urgently!!!
The person I've been dealing with, Khumo Ramphaleng, does not answer emails, neither calls to his landline, which are the only 2 means to contact him.
CJ
Cedric J's update09 Jul 2019, 14:25
Reviewer Update
This issue is, believe it or not, still ongoing!
Can someone senior from Standard Bank please contact me to resolve this urgently!!!
The person I've been dealing with, Khumo Ramphaleng, does not answer emails, neither calls to his landline, which are the only 2 means to contact him.
Can someone senior from Standard Bank please contact me to resolve this urgently!!!
The person I've been dealing with, Khumo Ramphaleng, does not answer emails, neither calls to his landline, which are the only 2 means to contact him.