1 reviews | Active since Feb 2017

30 Nov 2017, 17:54

Substandard bank

App**** for a personal loan, its basically a week, still no funds received.

Called 6 times and each time no one can help because they are on luch. Havent received any documetary proof or anything. In addition I was promised that they will phone me back by c.o.b. yet no response.

Based on the above approved loan I paid a deposit which im now losing thanks to a bank that doesnt give a rats ass about a loyal customer.

I would say their service is up to par with Telkom if not worse

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Replies (4)
Standard Bank
Standard Bank's reply01 Dec 2017, 05:45
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Regards

Standard Bank
Standard Bank's reply01 Dec 2017, 05:46
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Regards

Standard Bank
Standard Bank's reply01 Dec 2017, 05:46
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Regards

Standard Bank
Standard Bank's reply01 Dec 2017, 12:56
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

Thank you for being a loyal customer.

Kind regards

Complaint Resolution Centre
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