SubStandard Bank

<p>So, after being a cheque account holder at Standard Bank for over 15 years, i have finally made up my mind to close my account and move over to FNB.</p> <p>I sent a secure message to Brakpan Branch, where a lady by the name of Gugu calls me, tells me that i have to go in to a branch and bring back my cheque card. I tell her that the card is destroyed. Very arrogantly carries on that i have to bring the card to the branch for the consultant to destroy.... She goes on to tell me that she will get a lady by the name of Cynthia to call me..........(TJRRR TJRRR - still waiting)</p> <p>1. Which part of the card is destroyed dont you understand?</p> <p>2. Why talk like that to someone whom ultemately party pays your salary?</p> <p> I had to call back, spoke to Gugu again, i ask why havent i been contacted? "Oh, Cynthia said that the account can be closed, however they need to stop the card and make sure that i havent made any purchases on the account... And we can only close the account tomorrow"</p> <p>Now, well.</p> <p>Lets make the customer feel like a ******** as well!</p> <p>I want this account closed. TODAY. As i requested. I dont really care if you cancel the card, it should be. I AM NOT GOING TO USE IT AGAIN ANYWAY....</p> <p>I completely under procedures need to be followed, but DO NOT be arrogant to your clients, even if they want to close their main account with you.</p> <p>I would like a formal apology from this lady and her supervisor who was supposed to have called me this morning.</p> <p> </p>