"SUB"Standard Bank

UCount's offer to its customers is a reward of R5 per litre upto 100 litres for tier 5 customers And a double fuel reward on fulfilling certain conditions i.e. an extra R5 per litre for 100 litres

Sometimes they just "forget" to pay the customers, or in other words they "break their promise." Last month they broke their promise but when I complained they paid me. Ofcourse that was not my first time. And I am not an exception. I have heard this from others as well. This month after fulfilling all the criteria for double fuel rewards, that's is 1. Purchased for more than R500 from Makro 2. Have 2 Standard Bank products, 3. Filled more than 100 litres of petrol during the cycle in question On 16 May 38.38 litres On 21 May 35.58 litres On 22 May 19.02 litres On 06 Jun 15.00 litres On 10 Jun 07.70 litres Total 115.68 litres 4. Only bought petrol from Astron 5. I have a current account

Yes All criteria met, yet I didn't receive the double fuel rewards for June.

The fuel reward was only R380 instead of R500 (+ the little extra for the 15 litres I should get above the stipulated 100 litres I purchased.) When I complained, instead paying me R120 + to make up for the shortfall and the double fuel reward of R500 + for the 15 litres in excess of the 100 litres they just paid another R380!!! When I complained with all these details there is not even a response!!! I am still R250 underpaid for June.

Very bad.

Cyriac ***