SUBPAR SERVICE!!!

My online application for financing a car was accepted awaiting the verification of my supporting documentation.

When I contacted to follow up after sending all the necessary paperwork, I was informed that they couldn't get in touch with my HR to confirm my employment. When I asked which firm number they were phoning, I was informed that it was confidential and would not be disclosed

I provided the consultant with the company number, only to discover that it is no longer operational. As a result, all of the company's landlines were transferred to teams because we lack a reception area to take calls and connect people with pertinent conversations.

The consultant told me that it was not permitted to give him the HR contacts and that they only call the numbers from the Google Directory, which is no longer functional, when I asked him to include the HR department on the call.

I just called again today to escalate the issue to the appropriate supervisor, but I was informed that this was not feasible and that a consultant (Kgoetsimang Tshoane) would contact me instead, as yesterday the supervisor was unable to reach me. Still now I haven't received any call from anyone

We sent the same employment confirmation letter to ABSA, and fifteen minutes after I called them, I received an email stating that my application had been rejected because it did not meet all verification minimum criteria. This was because they had not called me, nor did they want me to add HR to the call, give them HR's direct line, or send a form to confirm employment.

This service is really subpar and questionable; why would you rather have a call than a letter to confirm employment? It's quite upsetting!