MP
Madelein P
1 reviews | Active since Jan 2013
06 Feb 2025, 07:26
**Subject:** Urgent Request for Paid-Up Letter and Credit Bureau Update
I settled my RCP account in August 2024. However, to date, I have not received a paid-up letter, and my record has not been updated at the credit bureau.
I understand that authentication is required, and I have already provided a suitable time for a call, as my work at a mine limits my availability due to poor signal and restrictions on private calls. Despite this, no attempt has been made to contact me as agreed.
I kindly request that my paid-up letter be issued so I can submit it to the credit bureau myself.
HP Potgieter Sent it to ***
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Standard Bank's replyOfficial
06 Feb 2025, 07:46Good day Madelein,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Feb 2025, 07:46
Official
Good day Madelein,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***