**Subject:** Urgent: Credit Profile Update Required – (Standard Bank

I am reaching out in urgent need of assistance regarding my husband, HP Potgieter’s credit profile.

We have identified that certain Standard Bank accounts are still reflecting incorrectly on his credit record with the credit bureaus, despite these accounts being **fully settled and paid up**.

I have sent numerous emails to various Standard Bank email addresses, but have not received assistance or resolution to date.

My husband was planning to visit a branch to resolve this matter, however, he has suffered a medical incident and is currently hospitalised, making it impossible for him to attend in person.

We are in the process of putting in an offer on a property, but we are unable to proceed until his credit profile is corrected and updated across all credit bureaus.

**Accounts requiring urgent update:**

* **Personal Loan Account:** *** *Paid Up Letter Issued:* 4 October 2024

* **RCP Loan Account:** *** *Paid Off Letter Issued:* 3 April 2025

HP Potgieter ID***

We kindly request that Standard Bank urgently:

* Update the status of these accounts to reflect as **paid and closed** * Ensure all relevant credit bureaus (including ITC) are updated accordingly

This is a **time-sensitive matter**, and we would greatly appreciate urgent assistance given the circumstances.

Please contact me directly should you require any supporting documentation.

**Contact Details:** 📞 *** ***

We trust that Standard Bank will assist us in resolving this matter without further delay.

Kind regards, Madelein Potgieter