Subject Shocking and Frustrating Sub Standard Service as always from Standard Bank

Rating: ★☆☆☆☆ Standard Bank Review:

A Masterclass in Service Failure

Standard Bank has for the longest time been a masterclass in how to fail at customer service.

Between 20 to 30-minute hold times, if you're lucky.

I have spent between one and two hours (if not longer) on the phone with them sorting out issues before.

From constant ***** and branches that don't answer phones (or simply lack a landline/receptionist) to being chronically short-staffed, the experience is appalling. Emails, calls, and messages go ignored, making it nearly impossible to conduct business.

Today was just another breaking point with them.

I am truly so sick of their shocking service.

While needed to deal with a security issue and trying to fund an urgent rescue mission for food and medical cover for abused animals, I was Darrelle into a " I will call you back now" callback by a consultant after being passed around for 22 minutes.

When I asked why he needed to call me back instead of assisting me then, he insisted he would "call me now."

Hours later, I am still waiting!!!! From the total lack of access to Head Office to the disappearing acts of Business Bankers, the service is a nightmare and the agitation of unanswered calls.

There is a reason this bank is ranked at the bottom of the industry.

Avoid them if you value your time or your sanity.

I am escalating this matter to the Office of the CEO, specifically David Hodnett and Funeka Montjane, as the current service levels are unacceptable and an overall is lomg overdue!

I would also like a call back as soon as possible to ensure I do not have to experience anymore constant frustration in my dealings with Standard Bank.

Thanking you