Subject reversal of an online purchase

Item: Standard Bank
Rating: 1
Author: Tashnee G

Standard bank is absolutely useless and ***********. Spent 10 days contacting call center agents, asking for help only for calls to get cut.

Finally was assisted by Rimi, I had bought an online purchase in January 2021 the amount was reversed back into my account, but did not reflect on my statement.

After almost a week of contacting Standard Bank in 26 February 2021, I submitted a dispute form to charge back department.

2 months have passed, despite numerous emails call I have received no help.

Yesterday, I got an email saying I was sent the wrong form I had advised to receive the new form. THE NEW FORM IS THE SAME FORM I SUBMITTED IN APRIL, ITS BEEN ALMOST 4 MONTHS WITH NO ASSISTANCE.

Utterly disappointed and disgusted with the Standard Bank and their services.

Please can I have feedback urgently !!!

Helpful (0)

Replies (1)

Standard Bank's replyOfficial

20 May 2021, 00:49

Hello Tashnee

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support.

Kind regards

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply20 May 2021, 00:49

Official