MD
Michaela Dr.Holdenried
1 reviews | Active since Apr 2024
02 May 2024, 17:53
Sub Sub Standardbank
Once again - because it is a never ending story. I try since WEEKS to get a closure of my account (see my review why). Last Friday I should get a call for AUTHENTICATION - what for? I was at the branch in Stellenbvosch for 3 HOURS to get this closure (8th of april, Mrs Kiwiets) - back in Germany they pretend that they phoned (a LIE) - waited for hours again for this call - that the no. is incorrect ( a LIE: they phoned me before under this no.) AND all of a sudden they deduct a MONTHLY fee from the to be closed account- hellllloooo! This ist the worst bank ever.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
02 May 2024, 17:57Dear Michaela,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
May you kindly confirm that the number in your Hello Peter profile is correct, as our team will be reaching out to you for further assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
May you kindly confirm that the number in your Hello Peter profile is correct, as our team will be reaching out to you for further assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply02 May 2024, 17:57
Official
Dear Michaela,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
May you kindly confirm that the number in your Hello Peter profile is correct, as our team will be reaching out to you for further assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
May you kindly confirm that the number in your Hello Peter profile is correct, as our team will be reaching out to you for further assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
03 May 2024, 07:00Dear Michaela
Thank you for writing back to us.
We will share this with our team.
Have a great day further.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for writing back to us.
We will share this with our team.
Have a great day further.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply03 May 2024, 07:00
Official
Dear Michaela
Thank you for writing back to us.
We will share this with our team.
Have a great day further.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for writing back to us.
We will share this with our team.
Have a great day further.
Kindest regards,
Standard Bank Hello Peter Team
***
MD
Michaela Dr.Holdenried's updateReviewer Update
06 May 2024, 16:0722 emails (really) now for a simple account closure. Sub-Standard Bank pretends that a. the number is not correct (which is paradoxical, because they phoned that no.), but b. not at the time confirmed (I am working, can't take the call to a different erratic time). C. with Hello peter teams they obviously try to resolve problems which would not exist if they would act TIMEOUSLY (we apologize for not...).
I am not interested in calls from their side. I want to HAVE MY ACCOUNT CLOSED - very simple.
I am not interested in calls from their side. I want to HAVE MY ACCOUNT CLOSED - very simple.
MD
Michaela Dr.Holdenried's update06 May 2024, 16:07
Reviewer Update
22 emails (really) now for a simple account closure. Sub-Standard Bank pretends that a. the number is not correct (which is paradoxical, because they phoned that no.), but b. not at the time confirmed (I am working, can't take the call to a different erratic time). C. with Hello peter teams they obviously try to resolve problems which would not exist if they would act TIMEOUSLY (we apologize for not...).
I am not interested in calls from their side. I want to HAVE MY ACCOUNT CLOSED - very simple.
I am not interested in calls from their side. I want to HAVE MY ACCOUNT CLOSED - very simple.
Standard Bank's replyOfficial
07 May 2024, 07:01Dear Michaela
Thank you for raising your concerns with us.
Please note that we will request our team to review this matter and respond accordingly.
Apologies for any inconvenience experienced with us.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for raising your concerns with us.
Please note that we will request our team to review this matter and respond accordingly.
Apologies for any inconvenience experienced with us.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply07 May 2024, 07:01
Official
Dear Michaela
Thank you for raising your concerns with us.
Please note that we will request our team to review this matter and respond accordingly.
Apologies for any inconvenience experienced with us.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for raising your concerns with us.
Please note that we will request our team to review this matter and respond accordingly.
Apologies for any inconvenience experienced with us.
Kindest regards,
Standard Bank Hello Peter Team
***