JR
John R
1 reviews | Active since Oct 2020
14 Oct 2020, 13:03
Sub-standard Standard Bank
Unbelievably bad service and communication from Standard Bank Prestige Banking. After numerous emails, phone calls and messages left since last Friday 9 October 2020, the issue is still unresolved. Phoned twice today 14 October and eventually requested to speak to the person in charge (Zahair Hoosen) and, incredibly, was requested to send an email because he was busy on a call!!!!!!!! I refused and requested he phone me back in 10 minutes - which was over an hour ago. Obviously customer service is not something important or adhered to at Prestige Banking.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
14 Oct 2020, 16:42Dear John Ryan
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply14 Oct 2020, 16:42
Official
Dear John Ryan
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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JR
John R's updateReviewer Update
15 Oct 2020, 13:10Don't appreciate a stock standard reply as nothing has been resolved or any communication taken place. Again, extremely disappointing.
JR
John R's update15 Oct 2020, 13:10
Reviewer Update
Don't appreciate a stock standard reply as nothing has been resolved or any communication taken place. Again, extremely disappointing.
Standard Bank's replyOfficial
21 Oct 2020, 10:28Dear John Ryan
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply21 Oct 2020, 10:28
Official
Dear John Ryan
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***