RM
Roxanne M

1 reviews | Active since May 2016

15 Jun 2016, 15:36

Sub-Standard Service Seems to Never End

<p>3 weeks ago I posted on Hello Peter about simple standard documentation I recevied from Standard bank with numerous typos impacting the legal validility, that had taken 8 escalation calls, 1 formal customer complaint, 2 Hello Peter Complaints and 2 Facebook complaints before Standard Bank was able to issue documents free from errors. It is now 3 weeks later, another 3 escalation calls and not only has Standard Bank not issued the supporting doucments to the attorneys but the tracking numbers Standard Bank have referenced did not even correspond to the correct clients details.</p> <p>2 June - Ref: ********** 419</p> <p>9 June - Ref: ********** 221</p> <p>15 June - Ref: ********** 419 (Andile). </p> <p> </p>

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Replies (2)
Standard Bank
Standard Bank's reply17 Jun 2016, 07:00
Official

Good day Roxanne Mingard

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

********** (fax)

**********

Standard Bank
Standard Bank's reply17 Jun 2016, 07:01
Official

Good day Roxanne Mingard

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

********** (fax)

**********