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aquarianchild A
1 reviews | Active since Sept 2016
09 Jul 2019, 14:18
Sub-standard service from Standard Bank
I called Standard Bank today. After three attempts of more than 30 minutes each, eventually I get through to Edith Mothloung. She did a secutiry check with me, and after noting that she could not pronounce certain questions correctly, she failed the authentication checks on TWO attempts even though her pronounciation of the questions were inaudible!
All I wanted is my Tax certificate but now I have to call in tomorrow and try AGAIN or I have to take time off work and go into the bank???!!!
Standard Bank service levels are poor, never changes and does nothing to make things easy for their clients!
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Standard Bank's replyOfficial
10 Jul 2019, 06:10 Hello Dale Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Muhammed Asvat Complaint Resolution Centre
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Standard Bank's reply10 Jul 2019, 06:10
Official
Hello Dale Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Muhammed Asvat Complaint Resolution Centre
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aquarianchild A's updateReviewer Update
15 Jul 2019, 07:15The service experience was **********. Eventually, I sorted it out myself and only then Standard Bank comes back to ask me to complete an email questionnaire before I may have my Tax Certificate emailed to me (which is ironic since my email address is registered for correspondence)
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aquarianchild A's update15 Jul 2019, 07:15
Reviewer Update
The service experience was **********. Eventually, I sorted it out myself and only then Standard Bank comes back to ask me to complete an email questionnaire before I may have my Tax Certificate emailed to me (which is ironic since my email address is registered for correspondence)