Sub-standard service deoivery

Item: Standard Bank
Rating: 1

This is one time I wish there was a zero or even a minus rating. 2 immediate payments for which I paid took forever to send requested sms's, and even longer for the monies to reflect in suppliers accounts. The following day another payment where a fax was requested to be sent with POP, 5hours later no fax received. The frustration, time and money wasted for sub-standard service is not worth it. After 20 odd years, I think it's time to find another service provider

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

26 Aug 2020, 03:26

Hello Henry
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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Standard Bank's reply26 Aug 2020, 03:26

Official

Standard Bank's replyOfficial

14 Sept 2020, 12:30

Hello Henry

Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and responded to.
Kind regards
Complaint Resolution Centre
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Standard Bank's reply14 Sept 2020, 12:30

Official

Hello Henry

Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and responded to.
Kind regards
Complaint Resolution Centre
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