Sub Standard Service

I have to start by saying that i never really expected much from Standard Bank, but they have still managed to underwhelm me completely. My Corporate credit card expired without any notification. When i contacted the call centre, i was put on hold while they "investigated further" and then cut off. No one called me back or followed up with me AT ALL. I emailed their credit card client services mailto:*** on the 5th and receievd an electronic response that i would receive a response within 48 hours. Today, 12th July, I received a mail: I have sent your enquiry to our Card Tracking department for further assistance. Really??? I had in the interim obviously waited the obligatory 15minutes on the call centre line and been assisted by an agent. My card will be sent to my branch in 4 to 6 working days. or will it??? Maybe i should multiply by the same default as an email return and wait 24 days before requesting again. Clearly they have no interest in retaining clients, even business ones. I am so sick of the excuses of covid and load shedding. these things are not new. If your business cannot cope with them, close down....