SUB-STANDARD SERVICE.

On Tuesday (18 April) I reported a *****ulent transaction in my Mastercard. The bank very efficiently cancelled all my cards immediately and I was issued with a temporary card at the Gardens Service Branch (CT). On Thursday (20 April) at lunchtime I received 2 SMS’s to say my cards are ready for collection….48-hour turnaround is excellent! The lady at the bank checked to see if the *****ulent transaction(s) have been reversed and they were. I used the card twice on Thursday without any problem. This morning (22 April) however it was a different story. I went food shopping and attempted to pay with my credit card. Neither tapping it nor inserting it in the machine produced any luck…DECLINED ON BOTH ATTEMPTS!!!! I managed to get to the service branch just in time, before closing, and when the lady checked she told me the *****ulent transaction(s) had been reinstated causing my account to go over my limit. She tried to get hold of someone in the relevant department but apparently the ***** investigators don’t work over weekends! Knowing how banks, in general, operate I will no doubt be charged both interest and a PENALTY!!! I accepted the card in good faith and used it as my account appeared in order and the, WITHOUT NOTIFYING ME, the bank reversed their entries. I’ve been a client since October 1984 and over the years the quality of service can be to equated how Eskom currently operates….one day you try and praise them and the next day it’s back to normal non-delivery.