Sub - Standard Bank - Shockingly poor service from one of the "Big Banks"

3 Weeks ago Standard Bank contacted me to upgrade my credit card to Titanium from Gold. I accepted as not much would change but I would get access to a personal banker. Today 30 April 2021 my gold credit card was disabled. When phoning standard bank to determine what could be the issue. they informed me that my gold credit card was disabled due to the fact that I upgraded to a Titanium card. The big issue is that after 3 weeks I have not received my new card which leaves me without a credit card. The consultant said she would phone the courier to find out what is going on. I received a call from the consultant to say that the couriers are waiting for delivery instructions. now for the life of me I don't grasp how Standard Bank did not give them these instructions as half of the conversation regarding the upgraded card was about my delivery details, 3 weeks ago. If my gold card was not disabled today I would most probably be dead from old age before receiving my new card. This is 1 incident in a whole batch of absolute incompetence from this Bank over the past 10 years. From a brand new gold cheque card I have never used, that they sold the service of to me but could not activate more than 3 years ago when I went to collect it from the Rietfontein branch ( Still using my access account from when I 1st opened my account). To only sending my Natis papers more than 2 months after I have settled my car finance with them ( Only logging the delivery with couriers for my car papers when I phoned them to query after month of hearing nothing). Also, automatically extending my covid payment holiday to almost 5 months, which I paid extra interest on, without ever asking my permission, when agreement was 3 months payment holiday.

The fact that consultants and staff are working from home has only emphasized the total helplessness/ Incompetence and disarray of this financial institution. I am done. I will be moving to FNB and Standard Bank can shove the **** they call service to other people...... won't even call them clients, more like victims.