Sub-Standard Bank

There's a reason why this company is called "Standard" Bank, it's because you get nothing above tepid, luke warm customer service and a complete inability or desire to understand anything above the most simple of issues.

They have 5 different ***** divisions whose aim seems to be simply send off a canned email response to a query and get the customer off their backs as soon as possible so they can get back to whatever they do between coffee breaks.

I have a valid ***** query, which I explained in detail and there was just no desire to address it. After I asked them to escalate it, because the front-desk staff just don't understand the query, I've now been ignored. I then complained to the complaints department and that has led to even less of a response.

If you have the option, bank somewhere else......literally anywhere else would be better because this "bank's" inaction or plain and simple negligence enables *****.