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Bernard B
1 reviews | Active since Aug 2010
13 Oct 2021, 09:07
Sub- Standard bank
I am on holiday overseas and Standard bank have suspended my accounts indicating RICA as the reason.
Tried to do transaction on my Internet banking but it was unsuccessful, error message said call branch. Now there is a problem since they closed both branches in my area I have no idea where my branch is.
Ok so phoned the number on the SMS. Seems the number is out of date even though the SMS only arrived last night. Was forwarded to correct number, I explained the problem, was put on hold for 13 mins then the call closed down.
Been with Standard for 46 years - maybe time for a change
Helpful (0)
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Replies (2)
Standard Bank's replyOfficial
13 Oct 2021, 14:15Hi Bernard
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
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***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
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Standard Bank's reply13 Oct 2021, 14:15
Official
Hi Bernard
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
***
***
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Bernard B's updateReviewer Update
19 Oct 2021, 12:41What does one have to do to get a response from Standard Bank. Here we are, a week later and 4 phone calls and numerous emails have yet to get a proper response. I am still overseas with my bank accounts frozen. If you are going to respond to me please do not send another stock reply telling me how important I am and promising a personal response within 24 hours. Please get this sorted now - it is way beyond a joke.
BB
Bernard B's update19 Oct 2021, 12:41
Reviewer Update
What does one have to do to get a response from Standard Bank. Here we are, a week later and 4 phone calls and numerous emails have yet to get a proper response. I am still overseas with my bank accounts frozen. If you are going to respond to me please do not send another stock reply telling me how important I am and promising a personal response within 24 hours. Please get this sorted now - it is way beyond a joke.