SUB-Standard Bank

Here's an update to my recent debacle with Sub-Standard Bank.

After having reported on a viral platform about how Sub-Standard Bank, despite numerous requests from the changing committee and directors, Sub-Standard Bank have not updated the Group's signatories for 20 years. They still have signatories from 20 years on the account - some of whom are no longer with us! It was only since I launched an enquiry on Hello Peter that I finally had some action, although I need to phone every day and email every day for a progress report. I was told that management was dealing with it and the case lodged on Hello Peter was now considered closed. This was last week already. Please bear in mind they need only to collect 16 signatures and forms. Today I asked if the forms had been requested, Prabashnee assured me they asked for them – but not one has been received. I spoke to the directors who assured me no such request was made. We have been going in circles for 2 years. 3 levels of management and no resolution. I have spoken to the admin administrator Thami - His supervisor Selvaranie Govender, her supervisor Prabashnee Pillay and her supervisor Thavendran Naidoo. Still the simplest task cannot be sorted. Management here seems to have the power to end the resolution process with the Complaint - Resolution department. Is there no other place to take such issues. Surely, they answer to someone! Sub-Standard Bank have lost the plot.